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Privacy policy

Privacy policy

Owner of the website: ANA ISABEL CHAVES BRANQUINHO LOMBARD (hereinafter ANA LOMBARD) aims to respect the privacy of its users and protect the personal data that they may provide to “www.mi-harmony.com”, hereinafter ANA LOMBARD.

In compliance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (hereinafter, LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter, GDPR), this data collection work will be governed by the terms described below:

Information on the data controller, the collection, purpose, legitimacy and storage time of personal data

This privacy policy contains all the information on the processing of personal data that ANA LOMBARD carries out on the user's data. As a sign of our commitment to data protection regulations, ANA LOMBARD makes the information relating to our privacy policy permanently available to the user on this website.

ANA ISABEL CHAVES BRANQUINHO LOMBARD, (hereinafter referred to as ANA LOMBARD)

FISCAL IDENTIFICATION NUMBER: X745889H

Travessera de Gràcia 73 - 4th floor - 1st floor

BARCELONA (08006-BARCELONA)

my-harmony.com

INFO@MI-HARMONY.COM

Depending on the use that the user makes of this website, ANA LOMBARD will need to process personal data, which, in general, will be the following:

  • Identification data (e.g. name, surname, first name, language, contact details, etc.).
  • Connection, location and navigation data (in case you interact with us from your mobile phone, for example).
  • Commercial information (e.g. if the user subscribes to our newsletter).
  • Data on tastes and preferences.

ANA LOMBARD reminds you that some of the personal data requested in order to access any of the functionalities or services of this website will be compulsory, They are essential to provide the service, to give access to the functionality in question, or to manage the reason for your contact and to process it at the administrative level.

Depending on how the user interacts with this website, personal data will be processed for the following purposes purposes:

CUSTOMER SERVICE

To process the personal data strictly necessary to manage or resolve the query, application or request made by the user.

MARKETING

Personal data will be processed in order to:

  • Manage the sending of commercial communications, promotions or Newsletter of all those users who have subscribed.

QUALITY SURVEYS

Sending quality surveys on the products or services provided.

COMMENTS ON THE WEBSITE

If the user decides to leave a comment on the channels provided on the website, the data will be processed to identify the user.

The user will be responsible, in any case, for the veracity of the data provided. Otherwise, ANA LOMBARD may exclude the user from the services in which he/she has provided false data, without prejudice to any other actions that may be legally appropriate.

The legal basis for the processing of personal data provided by the user shall be governed by the following table:

CUSTOMER SERVICE

When the user contacts through any form provided on this website or through any other means of contact advertised on this website, the legal basis for processing is the user's consent.

In turn, ANA LOMBARD has a legitimate interest in responding to the requests, queries or doubts raised by the user, either through this website or through any existing means of contact with the company, including the social networks in which ANA LOMBARD is present.

If the user's contact with ANA LOMBARD is made by virtue of the exercise of rights protected by any legal provision, including claims or queries relating to ANA LOMBARD's services or products, the legal basis for such processing is compliance with legal obligations.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing is legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

MARKETING

The legal basis for the processing of personal data for the purposes described in the marketing purpose is the consent of the user.

In the event that there is a prior contractual relationship with the user, provided that ANA LOMBARD has lawfully obtained the recipient's contact details and uses them to send commercial communications relating to products or services of its own company that are similar to those initially contracted with the customer, the legal basis for the processing will be based on the legitimate interest, with particular reference to the provisions of the second paragraph of Article 21 of Law 34/2002 of 11 July 2002 on information society services and electronic commerce.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing is legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

WPML

WPML uses cookies to identify the visitor's current language, the language last visited and the language of logged-in users.

While using the plugin, WPML will share site-related data through the installer. No personal user data will be shared.

WOOCOMMERCE

We collect information from you during the checkout process in our shop.

While you are visiting our site we will keep track of:

  • Products you have viewed: We will use these to, for example, show you products you have recently viewed.
  • Location, IP address and browser type: we will use this for purposes such as estimating taxes and shipping costs.
  • Shipping address: we will ask you to provide this so that we can, for example, estimate the cost of shipping before you place an order, and send you the order!

We also use cookies to track the contents of your shopping cart as you browse our site.

When you buy something from us we ask you to provide information including your name, billing address, shipping address, email address, telephone number, credit/payment card details and optional additional information such as username and password. We will use this information for purposes such as:

  • Send you information about your account and order
  • Responding to your requests, including refunds and claims
  • Processing payments and preventing fraud
  • Set up your account for our shop
  • Complying with any legal obligations we have, such as tax calculations
  • Improve the offers in our shop
  • Send you promotional messages, if you choose to receive them

If you create an account we will store your name, address, email address and telephone number, which we will use for checkout and future orders.

We normally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally obliged to continue to store it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or ratings, if you choose to leave them.

We accept payments via PayPal. When processing payments some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please check the PayPal Privacy Policy for more details.

QUALITY SURVEYS

ANA LOMBARD has a legitimate interest in carrying out quality surveys of users in order to analyse user satisfaction with this website, the quality of customer service or the products and/or services contracted.

COMMENTS ON THE WEBSITE

The legal basis for the processing of personal data for the registration of the user on this website is the execution of the conditions of use that regulate the possibility of making comments, as well as compliance with the relevant legal obligations.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing is the execution of the terms and conditions governing the possibility of making comments and, subsidiarily, legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

The period of conservation of personal data will depend on the purposes for which they have been collected:

CUSTOMER SERVICE

The personal data processed for this purpose will be kept for the time necessary to deal with the query, request or application made by the user.

MARKETING

The personal data processed for this purpose will be retained until the user decides to withdraw consent.

In the case of the Newsletter, the user may unsubscribe from the service at any time by clicking on the link at the end of the update message received by e-mail.

QUALITY SURVEYS

The personal data processed for this purpose will be kept for the time necessary to carry out the appropriate actions to improve our service, that of our products or the usability of this website, depending on the reason for the survey, or until ANA LOMBARD anonymises the data collected.

COMMENTS ON THE WEBSITE

The personal data processed will be kept for as long as the user maintains the comment on the website, as stipulated in the terms of use of this website. website or by the legislation in force.

The user is informed that ANA LOMBARD will process personal data for as long as civil, commercial, administrative, criminal or tax liabilities may arise, in compliance with the regulations in force at any given time. Once these periods have passed, the personal data will be deleted.

ANA LOMBARD informs users that in order to fulfil the purposes described above, it is necessary to transfer or communicate the personal data provided by the user to companies related to ANA LOMBARD, as well as to companies that provide us with support in the services we offer, such as:

  • Technology service providers
  • Service providers related to customer care
  • Service providers related to the administration of ANA LOMBARD
  • Marketing and advertising related service providers and partners
  • Public Administrations when required to do so by the regulations in force.

You are informed that ANA LOMBARD contracts the management of some of the functions necessary for the provision of the service with processors located outside the EU and that, in any case, they guarantee an adequate level of protection of personal data. For further information, please send a written communication to the e-mail address INFO@ANALOMBARD.COM.

User rights

Users who have provided personal data for ANA LOMBARD to process them have the following rights:

RIGHT OF ACCESS

The user has the right to obtain confirmation from ANA LOMBARD as to whether or not personal data concerning him/her are being processed, as well as the right to access the personal data that ANA LOMBARD holds.

RIGHT OF RECTIFICATION

The user has the right to request ANA LOMBARD to rectify inaccurate data concerning him/her. The user also has the right to have incomplete personal data completed, including by means of an additional declaration.

RIGHT TO ERASURE/RIGHT TO BE FORGOTTEN

The user will have the right for ANA LOMBARD to delete the personal data concerning him/her, always taking into account the requirements established in the legislation in force.

RIGHT OF LIMITATION

The user will have the right to request ANA LOMBARD to limit the processing of personal data, always taking into account the requirements established in current legislation.

RIGHT OF PORTABILITY

The user shall have the right to receive from ANA LOMBARD the personal data concerning him/her in a structured, commonly used and machine-readable format, and to transmit them to another controller when the processing is based on consent or a contract, and is carried out by automated means.

RIGHT OF OPPOSITION

The user has the right to object to ANA LOMBARD's processing of personal data concerning him/her where such data is processed in the public or legitimate interest. In this case, ANA LOMBARD will stop processing the data, except for compelling legitimate reasons or for the exercise or defence of possible claims.

AUTOMATED INDIVIDUAL DECISIONS

The user shall have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects on him or significantly affect him in a similar way, always taking into account the requirements set out in current legislation.

RIGHT TO LODGE A COMPLAINT

The user has the right to submit a complaint to the Spanish Data Protection Agency if you consider that the rights set out above in this privacy policy are infringed or if you consider that the processing of personal data concerning you is in breach of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights.

The user may exercise the rights described above by sending a written communication to the e-mail address INFO@ANALOMBARD.COM including a photocopy of his/her ID card or other similar identification document and subject “DATA PROTECTION - «COMPANY»”.

Social Networking

ANA LOMBARD is present on the main social networks: «Facebook, Instagram, LinkeIn, Twitter and YouTube». For this reason, it assumes the role of Data Controller for the processing of the data posted on its profiles derived from friends, likes, followers, comments, pins, etc.

The user expressly accepts to be subject to the conditions and terms that, in terms of privacy, are provided by the different social networks or platforms where ANA LOMBARD is present, authorising ANA LOMBARD to use the means that the same networks allow to inform users about the different activities and services it carries out.

Minors

Children under 14 years of age may not use the services available on this site. website without the prior authorisation of their parents, guardians or legal representatives, who shall be solely responsible for all acts carried out through this website. website by minors in their care, including the completion of the forms with the personal data of such minors and the ticking, where appropriate, of the boxes that accompany them.

In this regard, and insofar as ANA LOMBARD does not have the capacity to control whether or not users are minors, it must be the parents, guardians or legal representatives who enable the necessary mechanisms to prevent minors from accessing this website. website and/or provide personal data without their supervision, ANA LOMBARD accepts no responsibility in this respect.

Personal data security

In order to guarantee the security and integrity of the personal data provided, ANA LOMBARD has adopted the necessary technical and organisational measures to prevent the loss of data, as well as unauthorised processing or access by third parties, as stipulated by current legislation on the subject and taking into account the state of technology and the nature of the data stored.

Changes to the privacy policy

This Privacy Policy may be updated at any time based on the website's own needs and future legislative changes in the field of privacy, and ANA LOMBARD reserves the exclusive right to do so.

In the event of such a modification, ANA LOMBARD will inform the user of the changes in question if they are significant for your privacy, so that you can review the changes introduced, in order to assess the opposition to the processing of personal data or unsubscribe from any service or functionality. In any case, if consent is required for the processing of personal data for purposes other than those set out in this privacy policy, the user's consent will be requested in accordance with the provisions of the data protection regulations in force at any given time.

Contact ANA LOMBARD

CARRER MUNTANER 231 2º2ª.

BARCELONA (08021-BARCELONA)

Tlf. (+34) 655 272 795

INFO@ANALOMBARD.COM