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Frequently asked questions

FAQs - Frequently Asked Questions

We understand that you may have questions, and we're here to answer them. Check out our frequently asked questions below for quick help.

Products

Our products are formulated with natural ingredients that are gentle and skin-friendly. However, we recommend that you consult a dermatologist before using any new product if you have specific skin conditions.

Our products are tested for quality and stability to ensure their efficacy and safety. We do not test on animals, in line with our philosophy of respect for all living beings.

Our products are designed to maintain their freshness and effectiveness for approximately 6 to 12 months after opening, depending on the formula. We recommend storing them in a cool, dry place.

Yes, by using natural ingredients, products may show slight variations in colour or texture. This does not affect their effectiveness and reflects the purity of our ingredients.

Yes, many of our products include essential oils that have been proven effective in relieving stress and anxiety. Aromatherapy is a powerful tool for promoting relaxation and emotional well-being.

Yes, our products are formulated to be safe and effective for everyday use. You can integrate them into your personal care routine without worry, enjoying their skin and aromatherapy benefits.

Yes, our products are designed to be gentle and non-irritating, ideal for sensitive skin. We use natural ingredients that minimise the possibility of allergic reactions and are perfect for everyday care.

Absolutely. At Mi Harmony we avoid ingredients such as parabens, sulphates, silicones and artificial fragrances. Our products are made only with natural and organic ingredients that respect the skin and the environment.

At Mi Harmony we combine natural and organic ingredients with the benefits of aromatherapy. Our formulas not only care for the skin effectively, but also provide wellbeing through essential oils that balance body and mind.

Benefits and Practicalities

We recommend methods such as direct inhalation, the use of diffusers or the topical application of our roll-ons. Each technique has its benefits, so you can choose the one that best suits your needs.

We recommend that you avoid products containing parabens, sulphates, synthetic fragrances and mineral oils. At Mi Harmony, we guarantee that our products are free from these harmful ingredients and we only use the best of nature.

Consistent use of Mi Harmony natural cosmetics products can improve the long-term health of the skin, providing hydration, nourishment and helping to maintain a natural balance.

Aromatherapy is a practice that uses essential oils to improve physical and emotional well-being. By inhaling these aromas, you can positively influence mood, reduce stress and promote relaxation.

Essential oils offer antimicrobial, anti-inflammatory and antioxidant properties. They help to balance the skin, soothe irritations and provide hydration, while also providing emotional benefits through aromatherapy.

Shipping and ordering

Once the order leaves our warehouse we send you an email with the tracking information. Through this email you can confirm the expected delivery date. Please note that it can take up to 24 hours to be updated once you receive the email with the information.

Yes, through the Correos Express application provided in the confirmation e-mail or through the SMS that Correos Express sends once the order has left our offices. You can also change the delivery time if you are not at home at the indicated time.

If you prefer to pick up your order at a post office, you can request it through the Correos Express tracking that you have received in your email/SMS by clicking on “manage delivery”. Enter your postcode and a map will appear with the available offices. As soon as the package arrives at the office you will receive an SMS notification so that you can pick it up.

The mobile phone number of the recipient registered in your purchase is essential.

  • The maximum period for which the shipment may remain at the Post Office is 15 calendar days.
  • It is essential to present your ID card to collect your order.
  • Spain: Mainland Spain 2 to 5 working days, Balearic Islands 2 to 5 working days, Canary Islands up to 7 days.
  • Europe: 3 to 8 working days.
  • UK: 3 to 8 working days.
  • USA and CANADA: 3 to 8 working days.

During holidays such as Christmas or national holidays we cannot guarantee delivery on the days indicated due to the high volume of deliveries.

  • Spain, Balearic and Canary Islands: 4,50€ or Free on purchases over 50€ (No shipments to Ceuta and Melilla)
  • Europe: 7€ or Free on purchases over 60€.
  • UK: 8€ oFree on purchases over 70€.
  • USA and CANADA: 18€.Free on purchases over 130€.

Which countries do we ship to?

EUROPE: Albania, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland,

Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania,

Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (España), Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom

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